Generative AI is reshaping customer and prospect engagement, elevating experiences at scale and driving growth.
But generative AI has emerged as an effective way to mitigate these challenges, allowing companies to build connections that satisfy and delight customers, says Shailesh Nalawadi, head of product at Sendbird. “Generative AI lets you conversationally engage with customers, and offer intelligent, personalized and helpful responses anywhere and anytime a customer needs answers or support,” Nalawadi says.
